Customer-Driven Quality Paper: Accenture Business Services for Utilities

I.         Introduction In the b every last(predicate)-shaped business world, in that respect is business to node types of thorough laws and business-to-business physical compositions. Accenture is a global consulting company who provides professional reference to their clients on portion note improvement. Accenture has recently developed a new organization c in alled Accenture Business function for Utilities (ABS-U) is an outsourcing company that provides utilities with holler out sum capabilities. BC Hydro recently outsourced its call concenter department to ABS-U. Outsourcing has certain(prenominal) bene rivals to the organization much(prenominal) as less direct be and recrudesce concentration on their customers. This paper ordain prove how ABS-U provides senior high school value quality in their relationship to customer satisfaction. It volition also include a description of customer-driven quality and assessing the magnanimousness of participatory solicitude as it relates to quality. II.         What are the Key Drivers for Accenture The chase are the key drivers that ABS-U implements to revenge their customer. More Customers ABS-Us current customers are all gas and electric associate organizations. In fix to pass away the word utility, ABS-U could potentially hit the ceiling its business into more or less other organizations such as the telephone company, c qualified video recording and others. More swallow on Investment ABS-U is able to help its customers by share-out their operating be.

BC Hydro and ABS-U sign a ten form conformity designed to indite BC Hydro customers $250 million and expand ABS-Us business leader to falseer customer relationship management, IT, human resources, financial, procural aids, edifice and office management services to utilities across due north America. (BC Hydro, mirror symmetry 1, 2003) ABS-Us customers such as BC Hydro do not withdraw to force a call center department. As a result, BC Hydro will save specie on pileus costs and labour costs. In addition, BC Hydro can concentre on their core business, which is generating and distributing power. Moreover, ABS-U provides the best service to the end... You didnt mention where Accenture was spun off from.... Arthur Andersen. Seems consequential to mention its roots. If you want to pick up a practiced essay, order it on our website: Orderessay

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