Case Two Change policy on returns and rallys To: Mary Jims From: Joe Doe Date: November 8, 1998 Subject: Change policy on returns and exchanges In effect to reduce the customer complains about our boutique and enhance our reputation, I suggest changing the customers¡¦ exchanges and returns deadlines from two weeks to one month. You may worry that this policy could cost the store too much money. However, if we becalm use this old policy, we may lose a component part of our customers and benefits. Also, the customers will feel that they cannot get the best service in our boutique. Through the complaining letter of Mrs. Larry Brown, who wanted to exchange the another(prenominal) color jeans after the deadline but received our rejection. I make a little testing for our customers¡¦ favors in exchanges and returns. The result shows that our boutiques¡¦ exchange deadline is shorter than the others are. Furthermore, the customers prefer a longer exchange periods. Therefore, it means... If you want to get a full essay, order it on our website: Orderessay
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